Privacy & Refund Policy
Last updated: 2026-09-30
Privacy Policy
We respect our users' privacy and are committed to protecting their personal data.
We collect only the data needed to fulfil orders and to provide our services and technical support.
This data may include: name, email address, phone number and order details.
We do not sell or rent personal data to any third party.
Payments may be processed by approved payment providers; we do not keep full bank card details.
Some of our digital products work offline and store data locally on the user's device.
Locally stored data is not sent to TTF unless the service includes a clear sending or sync feature that the customer uses.
We take appropriate measures to protect data from unauthorised access.
Users are responsible for protecting their devices, files, passwords and backups.
We may use cookies to improve the website experience where needed.
Users may contact us to request the correction or update of their data, in line with applicable regulations.
This privacy policy may be updated as our services and digital products evolve.
Returns & Refund Policy
TTF products are digital products and services delivered or made available electronically.
We recommend reviewing the product description and requirements, and trying the available demo, before purchase.
Once a digital product has been downloaded, accessed or activated, refunds are generally not available except in exceptional cases.
A refund may be requested in case of a duplicate charge caused by a technical error.
A refund may be requested if payment was made but the product was not delivered due to an issue on TTF's side that could not be resolved.
If a file is corrupted, we will first try to fix the problem or provide a working copy.
A product not suiting the customer's needs after purchase is not automatically a reason for a refund if its specifications were stated before purchase.
Refunds do not cover problems caused by deleted files, loss of the device, misuse or incorrect modification of the product.
Services or digital products customised at the customer's request are subject to the terms of their own agreement.
Refund requests must be submitted within 7 days of the purchase date.
Refund requests must include the order number, the product name and a description of the problem.
Each case is reviewed individually before approval.
Once approved, the amount is returned through the original payment method where possible.
TTF reserves the right to refuse requests that show misuse of the refund policy.